The pace of business and breadth of global change are forcing the legal industry to transform at a dizzying speed. Fortunately, there is a clear path to law new—an innovative approach that helps all legal firms benefit from this transformation. This approach focuses on offering the kind of legal help that some clients need without impacting other areas of practice that may be the firm’s primary focus. This strategy, which can be executed on a client basis or in-house, is an excellent way to make the most of legal tech.
A growing number of legal firms have adopted this type of strategy to provide the right legal assistance, on demand, to their clients and enterprise business units. It is a way of providing the kind of help that many legal consumers need and generating revenue at the same time.
It is an integrated platform-based delivery structure that combines agile, fluid, on-demand, cost-effective, data-backed, solutions-based legal products and services to address business challenges and capture opportunities at the speed of business and society. This is a different paradigm than legacy legal delivery that is still driven by adherence to a traditional economic model that focuses on profit preservation rather than customer impact and net promoter scores.
In addition to this integrated law model, new law will rely on collaboration to deliver and solve complex legal issues. This collaboration will include legal practitioners and allied legal professionals as well as business process and project managers, IT specialists and other specialized talent. Fit-for-purpose technology will be just one piece of a larger strategic plan whose end game is improving the customer/end-user experience and outcomes.
This is a key component of how we will do business in the future, and it is not only a new way to think about legal services, but also how those services are delivered. It is a more collaborative, integrated and fluid way to do business that will help the industry better align with the businesses and societies it serves.
As a result, the legal industry will become more like its corporate customers and society at large, with a more diverse and holistically diversified workforce-cognitively, demographically, culturally and experientially-that is creative, tech and data-proficient, empathetic and collaborative. This integrated law and technology model, with its focus on purpose and a customer-centric delivery plan reverse-engineered from the user’s perspective, will enable the industry to deliver legal products and services that generate high net promoter scores.
Various legislative processes are required to pass bills into laws in the United States. The first step is for a bill to be introduced in either the House of Representatives or the Senate by a sponsor. The bill is then assigned to a committee, which will research the bill and make changes before it is voted on by the full chamber. Once the bill is voted on and passes, it becomes a law.
Governor Hochul is proud to sign these bills into law that will help ensure that New Yorkers can get the legal assistance they need to live, work and raise a family with dignity.